Privacy Policy
This Privacy Policy describes how Holistike (hereinafter referred to as the "Site", "we" or "our") collects, uses, and discloses your personal information when visiting or using our services, making a purchase on holistike.com (hereinafter referred to as the "Site"), or communicating with us in any other way regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
Collection and Use of Your Personal Information
To provide the Services, we collect and have collected personal information about you from a variety of sources as indicated below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce the terms of service, and protect or defend the Services, our rights, those of our users, and others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be related or associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you provide directly through our Services may include the following:
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Contact Details: Includes your name, address, phone number, and email address.
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Order Information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account Information: Includes your username, password, security questions, and other information used for account security purposes.
- Customer Service Information: Includes information you choose to include in communications with us, such as when you send a message through our Services.
Some features of the Services may require you to provide certain information directly. You can choose not to provide this data, but this may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (hereinafter referred to as "Usage Data"). We may use cookies, pixels, and similar technologies (hereinafter referred to as "Cookies") to collect Usage Data. Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information We Obtain From Third Parties
Lastly, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit card or debit card information, billing address) to process your payment for orders and provide the products or services you have requested.
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When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties we work with may collect certain information through online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information we obtain from third parties will be handled in accordance with this Privacy Policy. Also, refer to the next section, Third-Party Websites and Links.
Use of Your Personal Information
- Providing Services and Products: We use your personal information to provide you with the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and maintaining your account, organizing shipping, facilitating returns or exchanges, and other account-related features and functionalities.
- Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending promotional, advertising, and marketing communications via email, text message, or postal mail, as well as displaying ads for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity.
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Communications and Service Improvement: We use your personal information to provide customer service and improve our Services.
Cookies
Like many other websites, our Site uses cookies. For specific information about the cookies we use related to the operation of our Shopify store, see https://www.shopify.com/legal/cookies.
We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), conduct analysis, and better understand user interactions with the Services. We may also allow third parties and service providers to use cookies on our Site to better personalize the services, products, and advertising of our Site and other websites.
Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies through your browser settings. Please note that deleting or blocking cookies may negatively affect your user experience and cause some Services, including certain general features and functionalities, to function incorrectly or become unavailable.
Disclosure of Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for purposes of contract compliance, legitimate interests, or other reasons under this Privacy Policy:
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With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, compliance, and shipping).
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With business and marketing partners to show you advertisements and provide services to you. Our business and marketing partners will use your information according to their own privacy notices.
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When you indicate, request, or otherwise consent for us to disclose certain information to third parties, such as for sending you products or using social media widgets or login integrations with your consent.
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With our affiliates or within our business group, in our legitimate interest to run a successful business.
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In connection with business transactions such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, the rights of our users, and others.
In the last 12 months, we have disclosed the following categories of personal and confidential data about users for the reasons outlined above in “How We Collect and Use Your Personal Data” and “How We Disclose Personal Data”:
| Category | Categories of Recipients |
|---|---|
| Identifiers (such as basic contact details and specific order and account information) | Vendors and third parties who provide services on our behalf |
| Commercial information (such as order data, purchase information, and customer service information) | Business and marketing partners |
| Internet or other network activity (such as usage data) | Business and marketing partners |
| Geolocation data (such as locations determined by IP address or other technical measures) | Providers and third parties providing services on our behalf (such as Internet service providers, payment processors, compliance partners, customer service partners, and data analysis providers) |
We do not use or disclose sensitive personal information without your consent or for the purpose of deducing characteristics about you.
With your consent, we share personal information for participation in advertising and marketing activities as indicated below.
We have “sold” and “shared” (understood as these terms are defined by applicable law) personal information during the last 12 months for participation in advertising and marketing activities as indicated below.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers (such as name, email address, and phone number) | Business and marketing partners |
| Commercial information (such as records of purchased products or services) | Business and marketing partners |
| Usage data | Business and marketing partners |
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or sites not under our control, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee or are responsible for the privacy or security of these sites, including the accuracy, integrity, or reliability of the information found on them.
Children's Data
The Services are not intended for use by children, and we do not intentionally collect any personal information about children. If you are a parent or guardian of a child who has provided their personal information to us, you may contact us through the contact details provided below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge of "sharing" or "selling" (as these terms are defined in applicable law) personal information of children under 16 years old.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Furthermore, the information you send us may not be secure while in transit. Therefore, we recommend that you avoid using insecure channels to communicate sensitive or confidential information.
The retention period of your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, which may allow us to deny your request in certain cases as permitted by law.
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Right of access/knowledge: You may have the right to request access to the personal information we have about you, including details about how we use and share your information.
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Right to deletion: You may have the right to request the deletion of the personal information we hold about you.
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Right to correction: You may have the right to request the correction of inaccurate personal information we hold about you.
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Right to portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.
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Right to opt-out of the sale, sharing, or targeted advertising: You may have the right to request that we do not "sell" or "share" your personal information, or that we stop processing your personal information for the purposes of sending "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control preference signal enabled, depending on where you are located, this will be treated as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
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Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
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Withdrawal of consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw that consent.
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Appeal: You may have the right to appeal our decision if we deny your request. To do so, you can respond directly to our denial.
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Management of communication preferences: We may send you promotional emails, and you can opt-out of receiving them at any time via the unsubscribe option available in the emails we send. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us through the contact details provided below.
Please be aware that exercising any of these rights will not result in any form of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantial response to your request. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide proof that you have authorized the agent to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us through the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us through the contact details provided below, or by filing your complaint with the local competent data protection authority. For the EEA, you can refer to this list of supervisory authorities for data protection.
International Users
Please note that we may transfer, store, and process your personal information outside of the country where you live. Your personal information may also be processed by personnel and service providers located in those countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the data transfer takes place in countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us, send an email to support@holistike.com
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controllers of your personal information.